Common use of Technical Product Support Clause in Contracts

Technical Product Support. The Contractor shall provide telephone technical support services for product support for any system error or malfunction. Telephone technical support services may include, but are not limited to, problem diagnosis, guidance on operating features, and discussions on how to correct a system problem. Telephone support shall available during normal business hours of Monday - Friday, 8:00 a.m. to 5:00 p.m., Pacific Time, excluding County holidays. Issues requiring telephone technical support may include, but are not limited to: • Minor end-user problems with system not operating properly • Customer problems related to staff report and exhibit workflow • Application lockup • Questions regarding system configuration • Questions regarding system security, privileges and access • Assistance to County personnel to troubleshoot network, server and database problems • Research and correct database error reports • Integration performance problems between Cashiering Systems Group, Land Records Systems Group, County Clerk Services Systems Group and Vital Records Systems Group systems and their respective modules

Technical Product Support. The Contractor shall will provide telephone technical support services for product support for any system error or malfunction. Telephone technical support services may include, but are not limited to, problem diagnosis, guidance on operating features, and discussions on how to correct a system problem. Telephone support shall will available during normal business hours of Monday - – Friday, 8:00 a.m. to 5:00 p.m., Pacific Time, excluding County holidays. Issues requiring telephone technical support may include, but are not limited to: •  Minor end-user problems with system not operating properly •  Customer problems related to staff report and exhibit workflow •  Application lockup •  Questions regarding system configuration •  Questions regarding system security, privileges and access •  Assistance to County personnel to troubleshoot network, server and database problems •  Research and correct database error reports •  Integration performance problems between Cashiering Systems Group, Land Records Systems Group, County Clerk Services Systems Group e-Agenda and Vital Records Systems Group AgendaWorks systems and their respective modules