Common use of Technical Limitations Clause in Contracts

Technical Limitations. NETWORK CONGESTION, WEAK SIGNALS, OR OTHER CAUSES OF REDUCED INTERNET SERVICE PERFORMANCE MAY PREVENT YOU FROM USING THE VOIP SERVICE TO CALL 911 OR MAY DELAY THE ROUTING OF YOUR 911 CALL OR E911 INFORMATION. YOU SHOULD NOT RELY ON THE VOIP SERVICE AS YOUR PRIMARY METHOD TO OBTAIN EMERGENCY SERVICES. IF YOU DO NOT FEEL COMFORTABLE WITH THESE LIMITATIONS, WE SUGGEST YOU MAKE ALTERNATIVE METHODS AVAILABLE TO CALL 911 OR OTHERWISE OBTAIN EMERGENCY SERVICES, SUCH AS THROUGH A TRADITIONAL TELEPHONE LINE OR A MOBILE PHONE. If You modify Your caller ID (which is prohibited by this Service Agreement) to a number that Our E911 service does not recognize or if You are using multiple line trunking, an E911 call will be routed to an Emergency Routing Service (“ERS”) call center, which will then route the call to the appropriate PSAP after Your location is determined. You understand that such E911 calls will be delayed and that the caller must speak to ERS personnel before communications with the PSAP is established. For each call routed to ERS, You will be charged a fee of $150. Multiple calls will result in multiple charges. If You do not feel comfortable with these limitations, We suggest You make alternative methods available to call 911 or otherwise obtain emergency services, such as through a traditional telephone line or a mobile phone.