SYSTEM UTILITY SERVICES Clause Samples

SYSTEM UTILITY SERVICES. SunGard shall provide System Utility Services for the specific operating system utilities set forth in the Schedule. System Utility Services include: (i) Software Installation Services (as defined below) for the utility software; (ii) releases and maintenance uplifts and patches upon Customer request; utility software patch maintenance upon Customer request; (iii) one (1) version upgrade per contract year, if available from utility software vendor and upon customer request; (iv) resolution of detected utility software failures; (v) utility software configuration changes upon Customer request; and (vi) management of root security access, if applicable to the utility. This Service is only available for utility software currently supported by SunGard.