Common use of System Support Clause in Contracts

System Support. (a) BISYS Primary Support. BISYS shall provide the first line of product and technical help desk support to its Customers relating to the Licensed Software (including Interfaces), Ancillary Products and Third Party Software. This shall include all of the day-to-day issues of functionality, error correction and customer service. BISYS shall provide the names and telephone numbers of the designated BISYS personnel assigned to work with OSI. BISYS shall use its commercially reasonable efforts to minimize the number of support contacts it makes with OSI. (b) OSI Back-Up Support. OSI shall provide back-up product and technical support to BISYS for the Licensed Software (including Interfaces), Ancillary Products (licensed software only) and Third Party Software as described in Schedule 9(b). OSI shall not provide direct support to BISYS Customers. OSI backup support services shall be provided seven (7) days per week, twenty-four (24) hours per day for Priority A errors and during normal working hours for other errors. OSI shall furnish the names and telephone numbers of its personnel for both normal working hours and other times (e.g., holidays, weekends, etc.).