Common use of System Hardware Clause in Contracts

System Hardware. As part of Maintenance Services, Contractor must provide maintenance of the Solution’s System Hardware infrastructure. Contractor must pass thru to the County all equipment warranties provided by the original equipment manufacturers at the point of sale. Contractor must repair, upgrade/replace, or oversee the repair, upgrade or replacement of, all System Hardware components as needed throughout the entire Term of the Contract to comply with the Solution Requirements and the warranties specified herein in this SLA and throughout the Contract. 3.4.1 As part of Contractor’s Hardware Maintenance services for all Contractor- provided Solution Hardware, Contractor must: i. Inspect, clean, and test connectivity of all Hardware including connectivity between all redundant server nodes, ii. Utilize automated monitoring tools to monitor CAD server operations at all installed sites, and report all Deficiencies to the Computer Aided Dispatch (CAD) help-desk, iii. Agree with the County regarding the Severity Level of each identified Hardware Deficiency, and remedy the Deficiency in accordance with Paragraph 5.2 (Resolution of Deficiencies) below, iv. Provide technical support to administer and operate all System environments (e.g., Production, Training, Testing, and Business Continuity), v. Periodically test the CAD System to ensure all data and configurations are automatically replicating (system backup) to each of the server sites as part of the Software Preventive Maintenance program, and as prescribed in the Business Continuity Strategy, and