Common use of Support times Clause in Contracts

Support times. Provided that you've paid us the Fees you owe us, we'll provide you with technical support for the Software twentyCfour (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. We currently only offer support via email (write to us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇) or webCbased ticketing (through ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇). You can contact our amazing support team to help answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.

Support times. Provided that you've ’ve paid us the Fees you owe us, we'll ’ll provide you with technical support for the Software twentyCfour twenty-four (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. We currently only offer support via email (write to us at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇) or webCbased web-based ticketing (through ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇). You can contact our amazing support team to help answer your questions on installing and using the Software, identifying and verifying the causes of suspected errors in the Software, and helping you find workarounds for Software malfunctions. Though we'll ’ll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate any support requests from a person or machine that our support team can interact with. We like the personal touch.