SUPPORT TICKET USAGE. You agree to submit support requests via the Client Area only. Support requests by email, the "Contact Us" form on the website, twitter, facebook or any other means will not be considered as valid request for support. You also agree to submit your ticket with the appropriate priority level. Submitting a ticket with a priority level of High is reserved for currently occurring unscheduled service outages affecting your account. Submitting a High priority ticket for any other reason is not acceptable and may result in a service fee of $20 being assessed to your account for misuse of Lithium Hosting, llc staff and resources.
Appears in 47 contracts
Sources: Customer Master Agreement, Customer Master Agreement, Customer Master Agreement