SUPPORT TICKET USAGE Sample Clauses
The SUPPORT TICKET USAGE clause defines the rules and procedures for submitting, managing, and resolving support requests through a ticketing system. Typically, it outlines how users can open tickets for technical issues or service inquiries, specifies response times, and may set limits on the number or type of tickets allowed within a certain period. This clause ensures that support interactions are organized and tracked efficiently, helping both parties manage expectations and resolve issues in a timely and orderly manner.
SUPPORT TICKET USAGE. You agree to submit support requests via the Client Area only. Support requests by email, the "Contact Us" form on the website, twitter, facebook or any other means will not be considered as valid request for support. You also agree to submit your ticket with the appropriate priority level. Submitting a ticket with a priority level of High is reserved for currently occurring unscheduled service outages affecting your account. Submitting a High priority ticket for any other reason is not acceptable and may result in a service fee of $20 being assessed to your account for misuse of Lithium Hosting, llc staff and resources.