Support Team. 5.1 Following the Technology go-live date, the Service provider shall provide the Customer with assistance from its team of support consultants. The support consultants shall have the following roles and responsibilities: ● Assisting the Customer and supplier users with queries from 08:30 to 17:00 Monday to Friday (excluding standard UK Bank Holidays). ● Monitoring the end-to-end process of the Technology and providing administrative assistance to the Customer and suppliers where necessary to overcome issues.
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