Premium Support Services Clause Samples
The Premium Support Services clause defines the terms under which enhanced support is provided to the customer, typically beyond standard support offerings. This clause outlines the scope of premium services, such as faster response times, dedicated support personnel, or extended service hours, and may specify eligibility requirements or additional fees. Its core practical function is to ensure that customers who require higher levels of assistance receive prioritized and specialized support, thereby addressing the need for timely and effective problem resolution.
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Premium Support Services. Customer will have access to the Customer Support Center 24 hours per day, 7 days a week. Submitted Errors will be classified by severity as set forth in the table below. Customer may assign eight (8) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
Premium Support Services. Verizon offers the following post-implementation, supplemental Premium Support Services for VoIP Services: VoIP Feature Management. VoIP Feature Management consists of those feature configuration and profile changes that could be performed by Customer either via the VEC or IAC if Customer chose to do so. CPE and local area network (LAN) Support. Premium CPE and LAN support services consists of activities that enable or improve the capabilities provided by Customer’s CPE. Examples of CPE and LAN support activities include performing IOS upgrades for phones and IP phone configuration. Alternative Re-routing (U.S. only). Verizon will work with Customer to provision pre-defined re-routing plans for each of its VoIP telephone numbers (TNs) to facilitate Service continuity in the event of an emergency or disaster, using remote call forwarding for each such TN.
Premium Support Services. 4.1 Where agreed in the Order Form, or as agreed in writing at any point during the Term, and in consideration for the Fees paid by the Customer, siHealth shall provide the Premium Support Services and any agreed Deliverables with reasonable skill and care.
4.2 Unless otherwise agreed, Premium Support Services shall be provided from siHealth’s own premises in person and/or by e-mail and/or by telephone/telecon. Where provided at other locations, additional expenses may be incurred by prior agreement.
Premium Support Services. Your optional purchase of Premium Support Services are defined in the Services Guide as referenced in section 5.1 which details the levels of services purchased.
Premium Support Services. For an additional charge, Customer shall receive Premium Support Services, which includes 24x7x365 support access for Severity 1 and Severity 2 issues, unlimited support portal accounts, and a designated phone number for reporting all Severity 1 and Severity 2 issues.
Premium Support Services. SUSE offers Your optional purchase of Premium Support Services are defined in the Services Guide as published on ▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇▇/media/guide/suse_volume_license_agreement_services_guide.pdf, the terms of which are incorporated into this Agreement, which details the levels of services purchased.
Premium Support Services. Examity’s support is unmatched. We have a robust support structure in place to address any and all student concerns. Our team of over 1,500 helpful experts, provides students with 24/7/365 support through online chat, email, and phone, giving them the freedom to contact us however they feel the most comfortable.
Premium Support Services. Should the Licensee choose to use Learning and Services Credits for PSS, the terms of this Article 9 shall also apply.
Premium Support Services. If the Subscriber has chosen “Premium Support” on the Order Form, Toybox shall, using commercially reasonable efforts: (i) provide such Premium Support, , as specified on Schedule 1, and (ii) meet or exceed the associated service levels specified on Schedule 1 (“Premium Support”).
Premium Support Services. Verizon offers the following post-implementation, supplemental Premium Support Services for VoIP Services: 1. VoIP Feature Management 2. Customer Authorization of Charges