Common use of Support Service Clause in Contracts

Support Service. The support services provided to the Client under this Contract include: • 24x7 automated and alert monitoring system of SmartFocus ’s platform • Unlimited telephone, email or portal support for any Incident as follows: • During Business Hours - in English and one other language if required (limited to French/ Spanish/ Cantonese, as agreed with Client) • Out of Business Hours – English only • Access to the SmartFocus Customer Portal via Online Help of the SmartFocus Software Services • Designated Technical Account Manager

Support Service. The support services provided to the Client under this Contract include: • 24x7 automated and alert monitoring system of SmartFocus ’s platform • Unlimited telephone, email or portal support for any Incident as follows: • During Business Hours - in English and one other language if required (limited to French/ Spanish/ Cantonese, as agreed with Client) • Out of Business Hours – English only • Access to the SmartFocus Customer Portal via Online Help of the SmartFocus Software Services • Designated Technical Account Manager

Support Service. The support services provided to the Client under this Contract include: •  24x7 automated and alert monitoring system of SmartFocus ’s platform •  Unlimited telephone, email or portal support for any Incident as follows: •  During Business Hours - in English and one other language if required (limited to French/ Spanish/ Cantonese, as agreed with Client) •  Out of Business Hours – English only •  Access to the SmartFocus Customer Portal via Online Help of the SmartFocus Software Services • Designated Technical Account ManagerServices