Support Service. 1. The Company shall provide to the customer who has made a user registration the following support services related to the Product free of charge for the support period, which is designated to each of the license. Support services shall be provided in English or Japanese:
Support Service. 3.1 Subject to full advance payments for the SUA Period as defined in Section 6, IAR will perform the Support as defined in this Section 3.
Support Service. 7.1. CPOMS Systems Limited shall provide the school with a Support Service as detailed in the SLA.
Support Service. During the agreement in accordance with the following m-Wise shall:
Support Service. Subject to and conditioned on the Customer’s and its Authorized Users' compliance with the terms and conditions of this Agreement, during the Term, Pearson shall use commercially reasonable efforts to provide to You and Your Authorized Users technical support (collectively, the "Services") in accordance with the time periods and terms and conditions hereof, including to host, manage, operate and maintain the Service Software for remote electronic access and use by the subscriber and its Authorized Users from 7 a.m. to 6 p.m. US, except for:
Support Service. The support services provided to the Client under this Contract include: 24x7 automated and alert monitoring system of SmartFocus ’s platform Unlimited telephone, email or portal support for any Incident as follows: During Business Hours - in English and one other language if required (limited to French/ Spanish/ Cantonese, as agreed with Client) Out of Business Hours – English only Access to the SmartFocus Customer Portal via Online Help of the SmartFocus Software Services
Support Service. 12.1. In the event of any defects of the Software, the Manufacturer shall provide support services with due care, the required expertise and in accordance with the current state of the art.
Support Service. Support service for the Product will be provided to the Customer who has properly registered for the Support Service Agreement with the FLIP Consortium. The support service provided and the duration of the term shall be described and defined in the Support Service Agreement.
Support Service. Distributor shall provide commercially reasonable amount sales and marketing support to assist CSR in the sale of the Cloud Services.
Support Service. REDCap usage is designed as a self-serve model. Users are responsible for their own training, project development, and testing of their own projects. Thus, we strongly encourage REDCap users to take full advantage of the free training materials and resources provided: • REDCap Training Videos • Clinical Research Centers REDCap webpage • UConn REDCap Knowledge Base and FAQ Wiki • Help & FAQ via the top of the main REDCap page, and explanatory text on the REDCap pages While we want to support our end users as much as possible, we have limits to the immediacy and type/amount of support we can provide. We implore users to try to resolve their issue(s) prior to requesting direct Administrator support. Once users have exhausted all the resources provided in the above sources, users may seek individualized support. However, please note that if your question(s) and/or needs are outside of our free support policy, additional fees may apply at an hourly rate of $75 (see Appendix A).
