Common use of Support Service Responsibilities Clause in Contracts

Support Service Responsibilities. Supplier will: (a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections and remedial programming; (b) provide unlimited telephone support 8 a.m. to 7 p.m. Eastern, Monday through Friday; (c) provide unlimited online support 8 a.m. to 7 p.m. Eastern, Monday through Friday; (d) provide online access to technical support bulletins and other user support information and forums, to the full extent Supplier makes such resources available to its other customers; and (e) respond to and Resolve Support Requests as specified in this Section 3.

Support Service Responsibilities. Supplier willProvider shall: (a) correct all Service Errors in accordance with the Support Service Level Requirements, including by providing defect repair, programming corrections and remedial programming; (b) provide unlimited telephone support during the hours of 8 a.m. to 7 6 p.m. Eastern, Monday through FridayEST on Business Days; (c) provide unlimited online support 8 a.m. to 7 p.m. Eastern, Monday through Friday; (d) provide Provide online access to technical support bulletins and other user support information and forums, to the full extent Supplier Provider makes such resources available to its other customerscustomers for services identical to or substantially similar to the Services; and (ed) respond Respond to and Resolve Support Requests as specified in this Section 3Section.