Common use of Support Program Clause in Contracts

Support Program. (a) Customer shall be required to purchase support for [†] in conjunction with the licensing of a Soft Core. Mentor Graphics shall provide such initial support for a period of [†] from the date of shipment. Mentor Graphics shall invoice Customer for Soft Core(s) and the applicable support [†]. (b) Mentor Graphics may change, correct and add to the Soft Cores from time to time at its discretion. Changes, corrections and additions shall be sent to Customer pursuant to the schedule and method selected by Mentor Graphics provided Customer has a paid-up Support Program in place at the time the changes, corrections or additions are released. [†] Information redacted pursuant to a confidential treatment request by Wintegra, Inc. under 17 CFR §§ 200.80(b)(4) and 230.406 and submitted separately with the Securities and Exchange Commission. (c) A Mentor Graphics representative shall be available by telephone during Mentor Graphics' normal business hours at Mentor Graphics' designated support center to assist Customer in using Intellectual Property. [†] If a problem cannot be resolved over the telephone, Customer shall provide Mentor Graphics with written documentation of the problem. Mentor Graphics shall evaluate the problem and use reasonable efforts to provide a temporary work-around solution within [†] of receipt of complete documentation. Mentor Graphics shall endeavor to provide a bug fix or other solution to correct the problem within [†]. [†]. (d) The Support Program excludes, without limitation, repair or service resulting from (i) neglect, misuse or damage to the media containing the Intellectual Property; (ii) alterations or modifications to the Intellectual Property not authorized by and revealed to Mentor Graphics; (iii) the failure of Customer to provide and to maintain suitable installation environment and facilities; (iv) the use of the Intellectual Property for purposes other than as expressly permitted by this Agreement; or (v) distribution of the Intellectual Property or sales of Customer's Products to End-Users, except in compliance with this Agreement. Mentor Graphics shall support only the current release and one prior release of the Intellectual Property [†].

Support Program. (a) Customer shall be required to purchase support for [†] in conjunction with the licensing of a Soft Core. Mentor Graphics shall provide such initial support for a period of [†] from the date of shipment. Mentor Graphics shall invoice Customer for Soft Core(s) and the applicable support [†]fees upon shipment of any Soft Core. (b) Mentor Graphics may change, correct and add to the Soft Cores from time to time at its discretion. Changes, corrections and additions shall be sent to Customer pursuant to the schedule and method selected by Mentor Graphics provided Customer has a paid-up Support Program in place at the time the changes, corrections or additions are released. [†] Information redacted pursuant to a confidential treatment request by Wintegra, Inc. under 17 CFR §§ 200.80(b)(4) and 230.406 and submitted separately with the Securities and Exchange Commission. (c) A Mentor Graphics representative shall be available by telephone during Mentor Graphics' normal business hours at Mentor Graphics' designated support center to assist Customer in using Intellectual Property. Customer may contact [†] to discuss End-Users' use of the [†] , but End-Users may not contact [†] without Mentor Graphics' prior written consent. If a problem cannot be resolved over the telephone, Customer shall provide Mentor Graphics with written documentation of the problem. Mentor Graphics shall evaluate the problem and use reasonable efforts to provide a temporary work-around solution within [†] of receipt of complete documentation. Mentor Graphics shall endeavor to provide a bug fix or other solution to correct the problem within [†]. [†]In addition to the above support, Mentor Graphics may offer from time to time enhancements to the Support Program that may include among other things extended support hours and additional support services. These services, is available, and the additional fees for such services will be described in quotations provided to Customer by Mentor Graphics. (d) The Support Program excludes, without limitation, repair or service resulting from (i) neglect, misuse or damage to the media containing the Intellectual Property; (ii) alterations or modifications to the Intellectual Property not authorized by and revealed to Mentor Graphics; (iii) the failure of Customer to provide and to maintain suitable installation environment and facilities; (iv) the use of the Intellectual Property for purposes other than as expressly permitted by this Agreement; or (v) distribution of the Intellectual Property or sales of Customer's Products to End-Users, except in compliance with this Agreement. Mentor Graphics shall support only the current release and one prior release of the Intellectual Property except that Mentor Graphics shall support Intellectual property for not less than [†]] from the date of delivery of Customer regardless of release. ________________________ [†] Information redacted pursuant to a confidential treatment request by Wintegra, Inc. under 17 CFR §§ 200.80(b)(4) and 230.406 and submitted separately with the Securities and Exchange Commission.