Support Program. Upon verification of a hardware related problem, Sprint's INSC will dispatch a certified technician to the customer site by the end of the next business day after the replacement equipment is delivered to the customer site. The technician will correct hardware malfunctions by replacing faulty components. All parts and labor are provided at no -------------------------------------------------------------------------------- Bridge D-2 1/30/95 additional charge when required to correct any equipment malfunction that is a result of normal use.
Support Program. The Winshuttle Technical Support and Maintenance Program (“Support Program”) is the comprehensive technical support and maintenance service offered with respect to the Software.
Support Program. Komo will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. CineMassive’s Support Program provides general technical support coverage via remote and onsite personnel from CineMassive’s Support Desk. Specifically, CineMassive will provide the Customer with the following:
Support Program. (a) Customer shall be required to purchase support for [†] in conjunction with the licensing of a Soft Core. Mentor Graphics shall provide such initial support for a period of [†] from the date of shipment. Mentor Graphics shall invoice Customer for Soft Core(s) and the applicable support fees upon shipment of any Soft Core.
Support Program. Allstate elects to purchase support for the Universal Application and TenFold's Product Support for TenFold PolicyAdmin as granted in Exhibit A-2, as follows: Program Description of program features Annual Support fee Universal • New releases of the Universal Application *** Application • New releases of the TenFold PolicyAdmin Support and • Upward compatibility Product • Unlimited Universal Application incidents Support • 24 X 7 telephone assistance for • Timely response to incidents TenFold • Monthly support review PolicyAdmin • One primary and two secondary customer points of contact • Five days of TenFold education • New application product releases • Unlimited application incidents • 10 days of on-site technical support • Application maintained on a TenFold Server • 20 hours of integration assistance • Certification of your applications modifications, if you follow TenFold processes and provide Acceptance Tests
Support Program. Mercero will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. Fusebit will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. Five Quarters will provide the Support Program in a good, professional and workmanlike manner, consistent with applicable industry standards.
Support Program. Transportation to and from the program, housing, food and other expenses incurred during participation in the program are the responsibility of the student.
