Support Program. Upon verification of a hardware related problem, Sprint's INSC will dispatch a certified technician to the customer site by the end of the next business day after the replacement equipment is delivered to the customer site. The technician will correct hardware malfunctions by replacing faulty components. All parts and labor are provided at no -------------------------------------------------------------------------------- Bridge D-2 1/30/95 additional charge when required to correct any equipment malfunction that is a result of normal use.
Appears in 2 contracts
Sources: Managed Network Agreement (Savvis Communications Corp), Managed Network Agreement (Savvis Communications Corp)