Common use of SUPPORT PROCEDURE AND ESCALATION FOR STANDARD ADMIN FEATURES Clause in Contracts

SUPPORT PROCEDURE AND ESCALATION FOR STANDARD ADMIN FEATURES. 4.1. Help Desk. Help Desk support can be provided via the resources provided in our User Documentation available at xxxxx://xxx.xxxxx.xxx/ which contains user manuals, how to instructions, and frequently asked questions. Any questions that cannot be answered from the User Documentation must be entered in the online ticketing system maintained by Us accessible via the Exigo Admin each ticket being a “Support Ticket.”

Appears in 4 contracts

Samples: Uniform Master Subscription Agreement, Uniform Master Subscription Agreement, Uniform Master Subscription Agreement

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SUPPORT PROCEDURE AND ESCALATION FOR STANDARD ADMIN FEATURES. 4.1. Help Desk. Help Desk support can be provided via the resources provided in our User Documentation available at xxxxx://xxx.xxxxx.xxx/ which contains user manuals, how to instructions, and frequently asked questions. Any questions that cannot be answered from the User Documentation must be entered in the online ticketing system maintained by Us accessible via the Exigo Admin each ticket being a “Support Ticket.

Appears in 1 contract

Samples: Uniform Master Subscription Agreement

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