Support Lines. 3.1 First Line Support. GREENPAY shall establish and maintain the organization and processes to provide first line support directly to any of GREENPAY's customers. MyECheck shall have no obligation to provide any first line support to GREENPAY's customers. First line support shall include: (a) a direct response to GREENPAY's customers with respect to problems or inquiries concerning the performance, functionality or operation of the Software; (b) a diagnosis of problems or performance deficiencies in the Software; and (c) a resolution of problems or performance deficiencies in the Software.
Appears in 2 contracts
Sources: Software License and Services Agreement, Software License and Services Agreement (Myecheck, Inc.)