Common use of Support Limitations Clause in Contracts

Support Limitations. In the case of any Incidents that are not reproducible by Service Provider Service Provider will restore the Hosted Services but may not be able to correct the underlying cause if the Incident is not reproducible. Service Provider is not responsible for correcting any Incidents that are (i) for services for which Customer does not have the appropriate subscription if such a subscription is required for the service (e.g. SWIFT); (ii) due to Customer lack of technical knowledge / training on the Hosted Services provided; or (iii) software errors related to any of the following: (A) changes to Customer’s operating system or environment that adversely affect the Hosted Services; (B) use of the Hosted Services in a manner for which such Hosted Services were not designed or not otherwise in conformance with the Documentation; (C) Customer’s negligence or misuse of the Hosted Services. In the event Service Provider is requested to provide support for any of the foregoing, Service Provider will use commercially reasonable efforts to assist Customer but reserves the right to charge for such assistance at its then applicable professional services rates.