Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support.
Appears in 69 contracts
Samples: Power Cloud Service Agreement, Hosting Services Virtual Service Agreement, Load Balancing Service Agreement
Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support. LightEdge reserves the right to xxxx customer at current hourly rates for configuration requests that are not required to provide Service outlined herein.
Appears in 7 contracts
Samples: Software β Zix Resale Service Agreement, Enterprise Information Archiving Service Agreement, Software β Zix Resale Service Agreement
Support Limitations. LightEdge Technical Support is not responsible for end-user User support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support.
Appears in 3 contracts
Samples: Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement
Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support. LightEdge reserves the right to xxxx customer at current hourly rates for configuration requests that are not required to provide Service outlined herein. Service includes basic support of application through LightEdge. Support provided by LightEdge shall be limited to configuration changes necessary to support Service and break/fix support. Any support requested or received directly from the manufacturer of software may be subject to additional charges and shall be the responsibility of the Customer.
Appears in 1 contract
Samples: Hosted DLP Service Agreement