Common use of Support Limitations Clause in Contracts

Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support.

Appears in 69 contracts

Samples: Power Cloud Service Agreement, Hosting Services Virtual Service Agreement, Load Balancing Service Agreement

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Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support. LightEdge reserves the right to xxxx customer at current hourly rates for configuration requests that are not required to provide Service outlined herein.

Appears in 7 contracts

Samples: Software – Zix Resale Service Agreement, Enterprise Information Archiving Service Agreement, Software – Zix Resale Service Agreement

Support Limitations. LightEdge Technical Support is not responsible for end-user User support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support.

Appears in 3 contracts

Samples: Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement

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Support Limitations. LightEdge Technical Support is not responsible for end-user support of issues not directly related to Service. This includes (but is not limited to) Customer operating systems, Customer equipment, or Customer application support. LightEdge reserves the right to xxxx customer at current hourly rates for configuration requests that are not required to provide Service outlined herein. Service includes basic support of application through LightEdge. Support provided by LightEdge shall be limited to configuration changes necessary to support Service and break/fix support. Any support requested or received directly from the manufacturer of software may be subject to additional charges and shall be the responsibility of the Customer.

Appears in 1 contract

Samples: Hosted DLP Service Agreement

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