Common use of Support Levels Clause in Contracts

Support Levels. Identity Automation shall provide Company with the level of support purchased by Company and specified in the applicable Order Form. Support services will be provided pursuant to Appendix A: Support SLA in the Proposal. Identity Automation reserves the right, from time to time, to modify any of the support levels offered.

Support Levels. Identity Automation shall provide Company Customer with the level of support purchased by Company Customer and specified in the applicable Order Form. Support services will be provided pursuant to Appendix A: Support SLA in the Proposal. Identity Automation reserves the right, from time to time, to modify any of the support levels offeredoffered providing that the Customer agrees in writing to any changes proposed by Identity Automation. If the Customer is not in agreement, they shall continue to receive the original level of support that they purchased.