Support Inclusions Clause Samples
Support Inclusions. Technical support provided by Company shall include: (A) Technical assistance in remedying failures of Company Software and/or Services, which are being used in a production environment, to perform in accordance with their respective User Materials/Product Documentation, (B) Real- time diagnosis and rectification of application problems; If the application problem requires an application coding change, a workaround (if applicable) may be given, (C) Escalation of application issues when an application problem does not have an immediate resolution or workaround, and (D) Software updates and hot fixes for the current version of the respective product when applicable.
Support Inclusions. (a) For the Term, we will provide the Support Services to you in accordance with the terms of this agreement and your elected Support Plan, subject to:
(i) all Payments being up to date; and
(ii) you complying with all obligations under this agreement.
Support Inclusions. Core support under this support Contract would include, but would not be limited to: - • On-Site maintenance support and provision of spares and test equipment for the Devnuscot Trainer. • Maintenance of Technical Documentation covering all aspects of the equipment and updates. • Personnel to undertake and co-ordinate equipment management (support and update) activities. • Defect rectification support to ensure required availability of the Training equipment. • Safety Management –see 3.6.1.1. • Security Management – see 3.8. • Support for the RPT training equipment.