Support Helpdesk Response Time Clause Samples

Support Helpdesk Response Time. The Support Helpdesk Response Time is defined as the time from when the customer enters the request into the ▇▇▇▇▇▇ ticketing system or from when ▇▇▇▇▇▇ receives an email from the customer to the time when ▇▇▇▇▇▇ replies and starts working on the request. The Response Time is calculated based on the Service Times defined under 6.2. The maximum Response Times vary depending on the severity of the incident; the priority for resolution is determined by ▇▇▇▇▇▇ when evaluating the customer’s request:
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Support Helpdesk Response Time. The Support Helpdesk Response Time is defined as the time from when the customer enters the request into the PakEnergy ticketing system or from when PakEnergy receives an email from the customer to the time when PakEnergy replies and starts working on the request. The Response Time is calculated based on the Service Times defined under 6.B. The maximum Response Times vary depending on the severity of the incident; the priority for resolution is determined by PakEnergy when evaluating the customer’s request:
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Related to Support Helpdesk Response Time

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Optional Xactimate Response Attachment (Part 2)

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring per-circuit local loop charges ranging from $152 to $1,504 and non-recurring charges ranging from $200 to $1,000 for DS-1 and DS-3 Access Service at 4 CLLI codes mutually agreed upon by the Customer and the Company.

  • Customer Responsibility You agree that you are responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for the Service, or for software or other merchandise purchased through the Service, or any other expenses incurred in accordance with the terms of this Agreement. You agree that you are responsible for backing up (a) any data you submit, receive or transfer over the Service, including, without limitation, your email; and (b) any data, files, programs, or applications on any device you connect to the Service. You acknowledge that you are aware that content accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of your account by minors. You ratify and confirm any obligations incurred by a minor using your account.