Support Environment Clause Samples
Support Environment. IT provides technical support for all IT approved computers, telephone equipment, software, printers, and other peripherals owned by the University. In addition, the Research Support Specialist provides support for equipment used by researchers if the equipment was brought to the University as part of the researcher’s move to the University or is the personal property of the researcher but is used for research- related purposes. Such support will be delivered on a best effort only and can only be provided to the extent that warranties on software or hardware will not be invalidated. IT provides technical support for network and internet access. IT provides installation, maintenance, training and troubleshooting for supported software. The Research Support Specialist provides support for all research-related software in use in laboratories at the University. Support will be delivered on a best effort basis. In the event specialized expertise is required to assist with a specific researcher’s need, such as application programing, that need will be communicated to the PI and University Vice President for Research by IT.
Support Environment. Describe the technical environment that the CRVS system requires and any special requirements or issues surrounding that environment. If there are multiple environments e.g. for development, training, testing and production, list all of them.
Support Environment. VAR Customer Support will maintain the proper hardware, software and IT infrastructure configuration (“Support Environment”) that will allow VAR’s customer support personnel to perform Tier-1 and Tier-2 Level support. DRM reserves the right to review VAR’s Support Environment, request Support Environment enhancement, and if necessary, require changes to the Support Environment to ensure VAR can adequately perform Tier-1 and Tier-2 Level support in accordance with DRM level of support.
Support Environment. This section presents the hardware and software configuration for the DCL systems and GES to be maintained under this SOW. Both the NEXUS and SENTRI system configurations are detailed.
Support Environment. IT provides technical support for all IT approved computers, telephone equipment, software, printers, and other peripherals owned by the University. IT provides technical support for network and internet access. IT provides installation, maintenance, training and troubleshooting for supported software.