Support Contracts Sample Clauses
A Support Contracts clause defines the terms under which one party provides ongoing assistance, maintenance, or technical support to another party, typically in relation to products or services supplied. This clause outlines the scope of support, response times, service levels, and any associated fees or limitations, such as hours of availability or types of issues covered. Its core practical function is to set clear expectations and responsibilities for support, thereby minimizing disputes and ensuring both parties understand the level of service to be provided.
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Support Contracts. Each licence of the Silhouette Software will only be entitled to Support during periods that license is under a current Support Contract. You will not be entitled to Support or Updates for any license of Silhouette Software for which a Support Contract is not purchased. Three levels of Support are offered under different Support Contracts: Minimum Support, Enhanced Support and Premium Support. Unless otherwise provided in an accepted Order Form, if your license is an annual license or is for a shorter Fixed Term, a Support Contract providing Minimum Support is included in the license fees charged for the Fixed Term (or any offered and accepted Renewed Term); provided, if you wish to purchase Enhanced Support or Premium Support for that license, additional fees apply. Unless otherwise provided in an accepted Order Form, if your licence is for a Continuous Term, your license fee will not include a Support Contract. In the case of a license for a Continuous Term, (1) you will not be entitled to Support or Updates unless you purchase a Support Contract for each applicable Support period, at our then current rates, (2) the Support period (usually one year) will be the period for which we have invoiced and you have paid support fees in advance, (3) you will not be required to pay Support fees, but you acknowledge that without Support and Updates the functionality of the Silhouette Software will not progress and may degrade over time, and (4) you may purchase a Support Contract at one of our three offered levels: Minimum Support, Enhanced Support or Premium Support. Further if you and/or a related person or entity holds more than one licence of the Silhouette Software, you or they will not be entitled to Support unless a current Support Contract is maintained on all such licences. Support is provided through email and telephone during the Support hours designated in your Support Contract. We will provide you with a telephone number and email address for you to use in seeking Support. You are responsible for all telecommunications charges (telephone, internet, etc.) you incur in contacting us for Support. If a voicemail answers your call or you do not receive a response to your email request during your business hours, we will endeavor to respond within the applicable response time designated in your Support Contract. The person contacting us for Support on your behalf must be knowledgeable about the relevant Product and your environment in order to assist us in a...
Support Contracts. Schedule 1.1(qqq) sets forth a true and complete list of all Support Contracts pursuant to which Seller is obligated to provide support and maintenance to its customers.
Support Contracts. Customer is responsible for maintaining appropriate levels of hardware support and maintenance for the Customer-owned firewall and connectivity to prevent network performance degradation and maintain communications between the customer’s contracted firewall devices and Dell’s security operations centers (Secure Operations Centers” or “SOC(s)”). Customer is required to purchase SonicWALL Comprehensive Gateway Security Suite (“CGSS”) to enable SecureWorks to deliver the Service. Dell’s SLA’s will not apply to managed SonicWALL devices not subscribed to SonicWALL CGSS.
Support Contracts. Upon Rapid Circle ceasing to provide the Services, its rights, and obligations in respect of the Service Agreements shall cease (but without prejudice to any liability accrued at the date of such cessation) and it will, at the request of the Customer, do all acts and things necessary so to notify the other parties to Service Agreements. Where contracts similar to the Service Agreements have been entered into by Rapid Circle for the sole purpose of providing the Services to the Customer, the Customer may require Rapid Circle to use all reasonable endeavours to procure that those contracts are assigned to the Customer or a New Service provider.
Support Contracts. 15 4.7 Liabilities........................................................................................15 4.8 Restrictions on Business Activities.............................................................
Support Contracts. Effective upon Closing, Seller hereby assigns (to the extent assignable) all of its rights with respect to the RRCC and MSP programs, both of which shall be fully paid and current. Seller shall not cash out of either of the foregoing programs prior to Closing. The Smart Parts airframe program and the CAMP maintenance tracking program shall also be fully paid and current (with no deficits) through the Closing. Buyer will enter into a new Smart Parts airframe agreement with Bombardier at the then-current pricing as well as a new CAMP maintenance tracking program at the then-current pricing. Seller shall be responsible for and shall pay all amounts due to the providers of support contracts with respect to all operations and periods prior to the Closing. Buyer shall pay any transfer or enrollment fees due to said providers. Notwithstanding anything to the contrary in this Agreement, the Parties (a) acknowledge that Seller presently has a substantial credit balance in the Smart Parts program and (b) agree that Seller may withdraw that balance or otherwise cause it to be credited to or applied for the benefit of Seller or its designee.