Support Commitments Sample Clauses
The Support Commitments clause defines the obligations of a party, typically a service provider, to deliver ongoing assistance or maintenance for a product or service. It outlines the scope of support, such as response times, availability of helpdesk services, and the types of issues covered, ensuring that users know what level of help they can expect. This clause is essential for setting clear expectations and accountability, thereby minimizing disputes and ensuring reliable support for the customer.
Support Commitments. During the Term hereof, Supplier shall make its customer service team available to Buyer from 7am EST-4pm EST, seven (7) days a week. The customer support team will be responsible for tracking and remedying late, missing or non-conforming Products. Support shall include email, chat and phone support.
Support Commitments. Prior to the disbursement of any Grant funds, FSU shall submit to Triumph letters of support for the Project from the Deans/Directors of the Florida Center for Conflict Resolution, the ▇▇▇ ▇▇▇▇▇ Institute for Entrepreneurship, and the FSU College of Business.
Support Commitments. ▇▇▇ has delivered to IBKC on the date of this Agreement Support Commitments in the form of Exhibit V from the directors and executive officers of ▇▇▇.
Support Commitments. 4.1.3.1 IDX shall use Stentor’s client-side ActiveX API for Stentor Products and IDX Products developed for release subsequent to November 15, 2005. IDX acknowledges that Stentor’s obligation to provide support for Stentor Products released prior to November 15, 2005 (i.e, the 3.x versions), as specified in Section 8.1 of the Agreement, shall thereafter be limited to commercially reasonable efforts to provide bug fixes (i.e., correction of errors and nonconformity with Stentor’s published documentation). Stentor acknowledges and agrees that it will maintain backwards compatibility of existing APIs as it pertains to support of 3.x versions from the Amendment Effective Date until November 15, 2005, except for reasonable changes required for maintenance or support purposes (e.g., to resolve unintended API conflicts).
4.1.3.2 Each party shall use commercially reasonable efforts to develop and, not later than the dates specified in Exhibit 4.1.3.2, include in a commercially-ready new version or versions of the ▇▇▇▇ System to be delivered by Stentor, the enhancements and other features described in Exhibit 4.
Support Commitments. From the Closing through and including March 29, 2013, Parent shall use commercially reasonable efforts to cause the Company or one of its affiliates to at all times employ a General Manager of Optoelectronics Business Unit, a Director of New Product Development of Optoelectronics Business Unit, and a Director of R&D of Optoelectronics Business Unit, or, in each case, a person with a different title but equivalent duties and responsibilities. The Optoelectronics Business Unit will have access to and the support of Parent’s internal and external global sales force and distribution channels on substantially the same basis as Parent’s other business units. THIS NON-COMPETITION AND NON-SOLICITATION AGREEMENT (this “Agreement”) is entered into as of [ ], 2011, by and between M/A-COM Technology Solutions Inc., a Delaware corporation and/or or its assigns (“Purchaser”), Optomai, Inc., a Delaware corporation (the “Company”), and [ ] (“Seller”).
Support Commitments. As per the Vulcan Cyber End User License agreement, below is a highlight of the SLAs for support tickets. LEVEL DEFINITION RESPONSE TIME 0-Critical An event and/or problem that has a significant business impact, or an immediate severe impact to a core business process or an operation that is mission critical to the business. The event and/or problem may render the System non-functional. immediate severe impact to a core business process or an operation that is Within 1 hour of ticket being opened. Available 24/7 1-High An event and/or problem that has a major business impact or to a critical operation. The event and/or problem may severely limit the operations of the System. Within 4 business hours of ticket being opened 2-Medium An event and/or problem that disrupts the operations of an Application. A workaround is available, and use of the System can continue. Within 8 business hours of ticket being opened 3-Low An event and/or problem that has limited business impact, is not critical in nature, or does not have any significant impact. Within 48 business hours of ticket being opened All feature requests / bugs are tracked by our ticketing system. The first-tier support team will review the ticket and level of the criticality and either identify a solution or escalate based on the above SLA table. If it is a feature request, the ticket will be reviewed with Product Management and prioritized accordingly. Further calls directly with the customer to fully understand the feature may be requested. If it is a bug that cannot be fixed by the first or second tier support team, the ticket will be escalated to Product Management and Development Management for resolution based on the above SLAs. For escalations beyond the normal ticketing process, any matter can be raised up to the Head of Customer Success Organization that runs the support organization. Additionally, Customer Success is a major core belief/practice at Vulcan Cyber that the Customer Success Organization is a direct report to the CEO of Vulcan Cyber.
Support Commitments. During the Support Term (as defined in the Order Form), RIGID will provide Support to Client. RIGID’s Support responsibilities include the following: • answering Client calls or emails regarding problems, and how to use the Hardware and Software Subscription; • attempting to resolve the Defect or find a work around for the Defect; • investigating issues related to, and using copies of, the Client database as necessary; • offering suggestions to facilitate the efficient operation of the Hardware and Software Subscription; and • follow-up assistance regarding training that was previously provided to Client by RIGID.
Support Commitments