Common use of Supplier Management Program Clause in Contracts

Supplier Management Program. Supplier agrees to participate in HP’s Supplier Management Program applicable to Services and Support and meet with HP, as requested up to twice per year, in order to review Supplier’s performance, establish performance metrics to drive continuous improvements, and discuss other areas of mutual concern. Supplier agrees to designate a Supplier Representative who shall act as HP’s primary contact for any service issues, parts purchases, exchange, repair, quality or customer escalated issues. Supplier must provide an internal written escalation process and said Representative or designated backup(s) must be available to HP during normal business hours.