Subscribed Services. 2.1 Davies Technology Solutions shall use commercially reasonable endeavours to make the Subscribed Services available in accordance with our Service Level Commitment except for the following which does not count towards measuring compliance with our Service Level Commitment: (a) planned maintenance carried out during the maintenance window of 10.00 pm to 2.00 am UK time; and (b) unscheduled maintenance performed outside Normal Business Hours, provided that Davies Technology Solutions has used reasonable endeavours to give the Customer at least 6 Normal Business Hours’ notice in advance. 2.2 Davies Technology Solutions will, as part of the Subscribed Services and at no additional cost to the Customer provide the Customer with Davies Technology Solutions’s standard customer support services during Normal Business Hours. The Customer may purchase enhanced support services separately at Davies Technology Solutions’s then current rates.
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Sources: Saas Order Form, Saas Order Form