SUBMITTING MAINTENANCE REQUESTS Sample Clauses
SUBMITTING MAINTENANCE REQUESTS. When you have a maintenance repair you must either email your Resident Manager or submit a work ticket through your online portal. If you have a maintenance emergency after business hours call the Resident Manager and they will assess the urgency of your request. Please be certain to give them your name, apartment number and telephone number, along with a description of the emergency. Emergency repairs will take priority, even during business hours and be handled first. Non-emergency repairs will be handled as quickly as possible. We will do our best to make repairs within 24 hours. If this is not possible, we will keep you informed concerning when the repairs will be made. If you have not heard from us for any reason, please contact us, at once.
SUBMITTING MAINTENANCE REQUESTS. Maintenance Requests must be made in writing. The lessee can submit maintenance requests via their Resident Portal, emailing the At Home office, or filling out a request form in the office. For Emergency Maintenance please call ▇▇▇-▇▇▇-▇▇▇▇ ▇▇ or 911 if the situation warrants.