Common use of Sub-site Launch Clause in Contracts

Sub-site Launch. Vendor shall launch the final commerce enabled product to the public no later than * following receipt of Symantec’s written acceptance. Vendor shall launch and maintain the final commerce enabled product that integrated with the Symantec Licensing and Download Manager Technology as soon as is reasonably possible. * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. • This document gives an overview of the SOLS (Symantec Online Licensing System) platform, including system components, functions, general flows, and integration with Symantec backend systems. • There are two main types of E-Commerce models – ESD (buy before you try) and Trialware (try before you buy). The first part of this document discusses the simpler, ESD case. The second part discusses the Trialware case. • The SOLS platform allows E-Commerce and other partners to offer Symantec consumer security products to their customers. Partners handle the business relationship with their customers, and the SOLS platform handles the secure download of products. SOLS System • There are * main aspects of the SOLS system: * Term Definition SOLS Symantec Online Licensing System EBE Entitlement Backend ESD Electronic Software Distribution. Buy before you try (ecommerce). User pays, downloads, and installs software. Trialware Try before you buy. User downloads software, installs, runs for a trial period, and then purchases a license for the software. Software is turned into a fully functioning product. Activation Process of unlocking the software after purchase. This can either be automatic (in the case of ESD and Trialware) or manual where the user will have to enter an Activation Key in order to unlock the product (in the case of reinstall on a new machine). Grace Period Amount of time that a user can run the purchased software before they are forced to activate. * * * * Activation Key Unique key that is required to unlock the application. VID Vendor ID. Used to uniquely identify a business entity in the backend. Ex. Symantec. PID Product ID. Used to identify a product family for a vendor. Ex. NAV SID SKU ID. Used to identify a SKU within a vendor product family. Ex. NAV US English. * * * * Trialware: delivered in the initial purchase request from the Symantec application. ESD: delivered in the ecommerce request response. * * System Components • * (The remainder of this page and the next five full pages have been omitted.) * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. Trialware Process • Providing a complete trialware solution is inherently more complicated than the ESD solution, as the *. The process of downloading and (later) purchasing a trialware application takes place in many steps, including: • * (The remainder of this page and the next three full pages have been omitted.) * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.

Sub-site Launch. Vendor shall launch the final commerce enabled product to the public no later than * [*] following receipt of Symantec’s written acceptance. Vendor shall launch and maintain the final commerce enabled product that integrated with the Symantec Licensing and Download Manager Technology as soon as is reasonably possible. * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. • This document gives an overview of the SOLS (Symantec Online Licensing System) platform, including system components, functions, general flows, and integration with Symantec backend systems. • There are two main types of E-Commerce models – — ESD (buy before you try) and Trialware (try before you buy). The first part of this document discusses the simpler, ESD case. The second part discusses the Trialware case. • The SOLS platform allows E-Commerce and other partners to offer Symantec consumer security products to their customers. Partners handle the business relationship with their customers, and the SOLS platform handles the secure download of products. SOLS System • There are * [*] main aspects of the SOLS system: * • [*] • [*] • [*] • [*] Term Definition SOLS Symantec Online Licensing System EBE Entitlement Backend ESD Electronic Software Distribution. Buy before you try (ecommerce). User pays, downloads, and installs software. Trialware Try before you buy. User downloads software, installs, runs for a trial period, and then purchases a license for the software. Software is turned into a fully functioning product. Activation Process of unlocking the software after purchase. This can either be automatic (in the case of ESD and Trialware) or manual where the user will have to enter an Activation Key in order to unlock the product (in the case of reinstall on a new machine). Grace Period Amount of time that a user can run the purchased software before they are forced to activate. * * * * [*] [*] [*] [*] Activation Key Unique key that is required to unlock the application. VID Vendor ID. Used to uniquely identify a business entity in the backend. Ex. Symantec. PID Product ID. Used to identify a product family for a vendor. Ex. NAV SID SKU ID. Used to identify a SKU within a vendor product family. Ex. NAV US English. * * * * Trialware: delivered in the initial purchase request from the Symantec application. ESD: delivered in the ecommerce request response. * * System Components • * (The remainder of this page and the next five full pages have been omitted.) * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. Trialware Process • Providing a complete trialware solution is inherently more complicated than the ESD solution, as the *. The process of downloading and (later) purchasing a trialware application takes place in many steps, including: • * (The remainder of this page and the next three full pages have been omitted.) * Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as *. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.