Standard Service Requests Sample Clauses

Standard Service Requests. 21.1 Standard Service Requests shall cover recurring customer requests in order to reach the Parties’ mutual target to save fulfillment time and costs. FME users may request Standard Services via the FDT intranet based on FDT’s general Service Catalogue. 21.2 Standard Service request process via FDT intranet will be available until the completion of the FME IT Carve-out Project. The standard service request process for the time after the completion of the FME IT Carve-Out Project will be agreed by the Parties within the FME IT Carve-Out Project. 21.3 Under the Individual TSA FME and FDT agree on a certain level of Service provisioning based on this Service Catalogue, called Standard Service Agreement. The Master Service Description applies for all Services listed in the Service Catalogue. 21.4 The FDT Service Catalogue consists of two parts: 21.4.1(i) Standard Services, which are described in a clear and comprehensive language, free from IT-specific terminology whenever possible. ​ A50902547/20.0/30 Nov 2023 ​ 21.4.2(ii)Service Component Descriptions, which provide information concerning in-scope and out-of-scope activities, availability of the Service, the order process, and optionally selectable service features.

Standard Service Requests