Standard Maintenance and Support Clause Samples
The Standard Maintenance and Support clause outlines the obligations of a service provider to deliver ongoing maintenance and technical support for a product or service. Typically, this clause specifies the types of support available, such as help desk access, software updates, and issue resolution, as well as the hours during which support is provided and any response time commitments. Its core practical function is to ensure that the customer receives consistent assistance and that the product remains functional and up-to-date, thereby minimizing downtime and addressing technical issues efficiently.
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Standard Maintenance and Support. Standard Maintenance and Support (excluding onsite support/professional services) related to the Licensed Software shall be governed by the applicable Quantum support terms and conditions (however titled) included in the Terms of Purchase on the Sales Quote, and those terms are incorporated herein by reference. The License Fees for some License Types include the Standard Maintenance and Support and, subject to full payment thereof, for such Licenses Standard Maintenance and Support is provided for the duration of the purchased License Term applicable to the Licensed Software and shall co-terminate with the expiration or termination of such License Term. Support for License Types that do not include Standard Maintenance and Support in the License Fee shall be provided for the duration of the separately purchased support contract. Standard Maintenance and Support services that remain unused at the end of, or upon termination of, the License Term will be forfeited and Licensee shall not be entitled to any refund for unused portions.
Standard Maintenance and Support. Licensor shall provide the Services specified in the following sections of this Agreement solely for the Hardware and Licensed Software licensed by Licensee under the License Agreement. If only Licensed Software is purchased, the Licensed Software must be installed on a recommended hardware platform with recommended system configurations.
Standard Maintenance and Support. All updates and technical support for your purchased Software are free of charge for the licence duration.
Standard Maintenance and Support. TheraManager shall provide the Services specified in the following sections of this Support Agreement solely for the Software licensed by you.
Standard Maintenance and Support. There are no support or maintenance costs. All updates and upgrades to the product you bought (just that product and not a new product) are free to download and use.
Standard Maintenance and Support. 1. Standard Maintenance shall include Software access to generally commercially released Software Upgrades.
2. Standard Support shall include Bantu’s commercially reasonable efforts to support Company’s Designated Contacts (as defined in the Agreement and below) to address and respond to Software and Service Issues as defined and in the time frames set forth below in Section 2.
Standard Maintenance and Support