Standard IT Services Clause Samples

Standard IT Services. These are standard IT services towers, the IT department delivers services based on ITIL tiered support model. The Supplier will provide Level 1 support for all towers and will assist LS&CO. with service improvements. This should include, but is not limited to, identifying required knowledge or additional self-service opportunities. 1 Access & Software - Coordinate employee user account administration (account lifecycle management), activation, changes and terminations, including: Password/account setup and reset, Remote access connectivity, E-mail accounts, User Ids, Password resets, , Voicemail administration, Telephone lines, and according to the current LS&Co. Policies and tools X 2 Provide adequate access to AD & password management tool to be able to perform use ID related activities X CONFIDENTIAL TREATMENT REQUESTED – REDACTED COPY CONFIDENTIAL EXECUTION VERSION 3 Employee & Contractor Administration - Coordinate On-boarding and off-boarding IT tasks specific , off-boarding X 4 Employee & Contractor Administration - Coordinate employee transfers for IT related activities X 5 Smartphone first level support to include device activation, synchronization, plan changes, disable/wipe devices, device upgrade, modify ownership, and troubleshooting. X 6 Provide access to the smartphone management portal to perform first level support X 7 Remotely repair configuration of all client components installed on end user’s PCs. X 8 Push of approved packaged software using SCCM 2012 X 9 Provide adequate access to SCCM 2012 X 10 1st level Support of all end-user mobility devices approved to run in the LS&CO. environment. X 11 Video Conferencing & Voicemail Services - Conference Room and AT&T service Reservations, voicemail accounts, PBX basic configuration, video conferencing X