Special Support. Notwithstanding the above, if PenSoft makes, as a reasonable business determination the technical support requested by Customer pursuant to this section will entail detailed, specialized maintenance or support services different in kind or amount from those provided to other similar customers of the Product Offering (including, but not limited to, assistance to enable the interfacing or operation with a non-supported, unusual or proprietary system), PenSoft shall notify Customer the requested support is considered an additional service subject to additional fees, to be determined prior to commencing said support.
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Sources: Application Service Provider Agreement, Application Service Provider Agreement, Application Service Provider Agreement
Special Support. Notwithstanding the above, if PenSoft makes, as a reasonable business determination the technical support requested by Customer pursuant to this section will entail detailed, specialized maintenance or support services different in kind or amount from those provided to other similar customers of the Product Offering (including, but not limited to, assistance to enable the interfacing or operation with a non-supported, unusual or proprietary system), PenSoft shall notify Customer the requested support is considered an additional service subject to additional fees, to be determined prior to commencing said supportnegotiated.
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