Common use of SOW Clause in Contracts

SOW. NEOGOV agrees to provide the training, configuration and support services with respect to the PowerEngage Platform, and Customer acknowledges that its cooperation is required for efficient and timely implementation of the PowerEngage Platform, in accordance with the following: NEOGOV will be used to survey citizens that have interacted with Customer, send messages to citizens or other stakeholders and gather and report on data. Customer will be able to configure the surveys and rules based on data received from the Computer Aided Dispatch System. The results of the surveys will be stored within PowerEngage and available for display in a Feedback Board and within the analytics component called Measure. Other rules and messages can be built to be triggered to send on certain events as driven by the rules engine. The bullet points below outline when NEOGOV , Customer, or both NEOGOV and Customer have responsibility with respect to a particular deliverable. 1. NEOGOV will configure a tenant and telephone number group for the Customer 2. NEOGOV will schedule a 90-minute kickoff call with the Customer to review the objectives, timeline and mutual deliverables ● Configure Customer administrator account - NEOGOV ● Walk Customer through the survey builder - NEOGOV ● Walk Customer through the rules builder - NEOGOV ● Walk Customer through the Feedback Board- NEOGOV ● Walk Customer through Activity /Survey tools- NEOGOV ● Walk Customer through the CueHit CAD Data Agent and what is needed for the connection to CAD - NEOGOV 3. Customer will gather information needed for Surveys, Rules, Tasks and CAD/RMS Data – Customer 4. NEOGOV will coordinate a CAD/RMS Connection Workshop with Customer ● Configure PowerEngage CAD/RMS agent- NEOGOV and Customer ● Connect to Customer CAD/RMS Data – Customer ● Test data – NEOGOV and Customer 5. NEOGOV will coordinate a 2-hour Survey Workshop with Customer ● Consult on the questions to ask in a satisfaction survey (maximum of 3 to 5 questions) = NEOGOV and Customer ● Configure the questions in the survey tool = NEOGOV and Customer ● Configure the acceptable responses in the survey tool = NEOGOV and Customer ● Configure additional criteria (Follow Up question only) = NEOGOV and Customer ● Send sample survey to Customer on text message = NEOGOV and Customer ● Review in Feedback Board and Activity Screens= NEOGOV and Customer

SOW. NEOGOV agrees to provide the training, configuration and support services with respect to the PowerEngage Platform, and Customer acknowledges that its cooperation is required for efficient and timely implementation of the PowerEngage Platform, in accordance with the following: NEOGOV will be used to survey citizens that have interacted with Customer, send messages to citizens or other stakeholders and gather and report on data. Customer will be able to configure the surveys and rules based on data received from the Computer Aided Dispatch System. The results of the surveys will be stored within PowerEngage and available for display in a Feedback Board and within the analytics component called Measure. Other rules and messages can be built to be triggered to send on certain events as driven by the rules engine. The bullet points below outline when NEOGOV , Customer, or both NEOGOV and Customer have responsibility with respect to a particular deliverable. 1. NEOGOV will configure a tenant and telephone number group for the Customer 2. NEOGOV will schedule a 90-minute kickoff call with the Customer to review the objectives, timeline and mutual deliverables ● • Configure Customer administrator account - NEOGOV ● • Walk Customer through the survey builder - NEOGOV ● • Walk Customer through the rules builder - NEOGOV ● • Walk Customer through the Feedback Board- NEOGOV ● • Walk Customer through Activity /Survey tools- NEOGOV ● • Walk Customer through the CueHit CAD Data Agent and what is needed for the connection to CAD - NEOGOV 3. Customer will gather information needed for Surveys, Rules, Tasks and CAD/RMS Data – Customer 4. NEOGOV will coordinate a CAD/RMS Connection Workshop with Customer ● • Configure PowerEngage CAD/RMS agent- NEOGOV and Customer ● • Connect to Customer CAD/RMS Data – Customer ● • Test data – NEOGOV and Customer 5. NEOGOV will coordinate a 2-hour Survey Workshop with Customer ● Consult on the questions to ask in a satisfaction survey (maximum of 3 to 5 questions) = NEOGOV and Customer ● Configure the questions in the survey tool = NEOGOV and Customer ● Configure the acceptable responses in the survey tool = NEOGOV and Customer ● Configure additional criteria (Follow Up question only) = NEOGOV and Customer ● Send sample survey to Customer on text message = NEOGOV and Customer ● Review in Feedback Board and Activity Screens= NEOGOV and Customer

SOW. NEOGOV agrees to provide the training, configuration and support services with respect to the PowerEngage Platform, and Customer acknowledges that its cooperation is required for efficient and timely implementation of the PowerEngage Platform, in accordance with the following: NEOGOV will be used to survey citizens that have interacted with Customer, send messages to citizens or other stakeholders and gather and report on data. Customer will be able to configure the surveys and rules based on data received from the Computer Aided Dispatch System. The results of the surveys will be stored within PowerEngage and available for display in a Feedback Board and within the analytics component called Measure. Other rules and messages can be built to be triggered to send on certain events as driven by the rules engine. The bullet points below outline when NEOGOV NEOGOV, Customer, or both NEOGOV and Customer have responsibility with respect to a particular deliverable. 1. NEOGOV will configure a tenant and telephone number group for the Customer 2. NEOGOV will schedule a 9030-60 minute kickoff call with the Customer to review the objectives, timeline and mutual deliverables ● Configure Customer administrator account - NEOGOV ● Walk Customer through the survey builder - NEOGOV ● Walk Customer through the rules builder - NEOGOV ● Walk Customer through the Feedback Board- NEOGOV ● Walk Customer through Activity /Survey tools- NEOGOV ● Walk Customer through the CueHit CAD Data Agent and what is needed for the connection to CAD - NEOGOV– NEOGOV ● Align on customer goals and desired outcomes with the software 3. Customer will gather information needed for Surveys, Rules, Tasks and CAD/RMS Data – Customer 4. NEOGOV will coordinate a CAD/RMS Connection Workshop Technical Call with Customer ● Configure PowerEngage CAD/RMS agent- NEOGOV and Customer ● Connect to Customer CAD/RMS Data – Customer ● Test data – NEOGOV and Customer 5. NEOGOV will coordinate a 2-hour Survey Workshop with Customer ● Consult on the questions to ask in a satisfaction survey (maximum of 3 to 5 questions) = NEOGOV and Customer ● Configure the questions in the survey tool = NEOGOV and Customer ● Configure the acceptable responses in the survey tool = NEOGOV and Customer ● Configure additional criteria (Follow Up question only) = NEOGOV and Customer ● Send sample survey to Customer on text message = NEOGOV and Customer ● Review in Feedback Board and Activity Screens= NEOGOV and Customer

SOW. NEOGOV agrees to provide the training, configuration and support services with respect to the PowerEngage Platform, and Customer acknowledges that its cooperation is required for efficient and timely implementation of the PowerEngage Platform, in accordance with the following: NEOGOV will be used to survey citizens that have interacted with Customer, send messages to citizens or other stakeholders and gather and report on data. Customer will be able to configure the surveys and rules based on data received from the Computer Aided Dispatch System. The results of the surveys will be stored within PowerEngage and available for display in a Feedback Board and within the analytics component called Measure. Other rules and messages can be built to be triggered to send on certain events as driven by the rules engine. The bullet points below outline when NEOGOV NEOGOV, Customer, or both NEOGOV and Customer have responsibility with respect to a particular deliverable. 1. NEOGOV will configure a tenant and telephone number group for the Customer 2. NEOGOV will schedule a 90-minute kickoff call with the Customer to review the objectives, timeline and mutual deliverables ● Configure Customer administrator account - NEOGOV ● Walk Customer through the survey builder - NEOGOV ● Walk Customer through the rules builder - NEOGOV ● Walk Customer through the Feedback Board- NEOGOV ● Walk Customer through Activity /Survey tools- NEOGOV ● Walk Customer through the CueHit CAD Data Agent and what is needed for the connection to CAD - NEOGOV 3. Customer will gather information needed for Surveys, Rules, Tasks and CAD/RMS Data – Customer 4. NEOGOV will coordinate a CAD/RMS Connection Workshop with Customer ● Configure PowerEngage CAD/RMS agent- NEOGOV and Customer ● Connect to Customer CAD/RMS Data – Customer ● Test data – NEOGOV and Customer 5. NEOGOV will coordinate a 2-hour Survey Workshop with Customer ● Consult on the questions to ask in a satisfaction survey (maximum of 3 to 5 questions) = NEOGOV and Customer ● Configure the questions in the survey tool = NEOGOV and Customer ● Configure the acceptable responses in the survey tool = NEOGOV and Customer ● Configure additional criteria (Follow Up question only) = NEOGOV and Customer ● Send sample survey to Customer on text message = NEOGOV and Customer ● Review in Feedback Board and Activity Screens= NEOGOV and Customer

SOW. NEOGOV NEOED agrees to provide the training, configuration and support services with respect to the PowerEngage Platform, and Customer acknowledges that its cooperation is required for efficient and timely implementation of the PowerEngage Platform, in accordance with the following: NEOGOV NEOED will be used to survey citizens that have interacted with Customer, send messages to citizens or other stakeholders and gather and report on data. Customer will be able to configure the surveys and rules based on data received from the Computer Aided Dispatch System. The results of the surveys will be stored within PowerEngage and available for display in a Feedback Board and within the analytics component called Measure. Other rules and messages can be built to be triggered to send on certain events as driven by the rules engine. The bullet points below outline when NEOGOV NEOED, Customer, or both NEOGOV NEOED and Customer have responsibility with respect to a particular deliverable. 1. NEOGOV NEOED will configure a tenant and telephone number group for the Customer Customer 2. NEOGOV NEOED will schedule a 9030-60 minute kickoff call with the Customer to review the objectives, timeline and mutual deliverables ● Configure Customer administrator account - NEOGOV NEOED ● Walk Customer through the survey builder - NEOGOV NEOED ● Walk Customer through the rules builder - NEOGOV NEOED ● Walk Customer through the Feedback Board- NEOGOV NEOED ● Walk Customer through Activity /Survey tools- NEOGOV NEOED ● Walk Customer through the CueHit CAD Data Agent and what is needed for the connection to CAD - NEOGOV– NEOED ● Align on customer goals and desired outcomes with the software 3. Customer will gather information needed for Surveys, Rules, Tasks and CAD/RMS Data – Customer 4. NEOGOV NEOED will coordinate a CAD/RMS Connection Workshop Technical Call with Customer ● Configure PowerEngage CAD/RMS agent- NEOGOV NEOED and Customer ● Connect to Customer CAD/RMS Data – Customer ● Test data – NEOGOV NEOED and Customer 5. NEOGOV NEOED will coordinate a 2-hour Survey Workshop with train the Customer ● Consult Administrators on the questions to ask in a satisfaction survey (maximum use of 3 to 5 questions) = NEOGOV and Customer ● Configure the questions in the survey tool = NEOGOV and Customer ● Configure the acceptable responses in the survey tool = NEOGOV and Customer ● Configure additional criteria (Follow Up question only) = NEOGOV and Customer ● Send sample survey to Customer on text message = NEOGOV and Customer ● Review in Feedback Board PowerEngage configuration tools, Measure tools and Activity Screens= NEOGOV and Customerlogs on a 1 hour Platform Administration Call.