Source Code Availability. 36 4.7 Title........................................................................................ 36 5.0 Support and Maintenance............................................................................... 36 5.1 Error Severity Level Classification.......................................................... 36 5.2 Error Severity Resolution Plan............................................................... 38 5.3 Error Severity Escalation Plan............................................................... 38 5.4 Error Severity [**].......................................................................... 38 5.5 Support During the Warranty Period........................................................... 39 5.6 Maintenance Support Following Expiration of the Warranty Period.............................. 40 Appendix A - Supplier's Price(s) Appendix B - Acceptance Letter Appendix C - Supplier's Notice of Completion Appendix D - Executive Orders and Federal Regulations Appendix E - Prime Supplier MBE/WBE/DVBE Participation Plan Appendix F - MBE/WBE/DVBE Results Report Appendix G - Form of Order Appendix H - Amendment to Software Escrow Agreement Appendix I - Non-Disclosure and Confidentiality Agreement Appendix J - Confidentiality Agreement Between SBC and SBC's Subcontractors Appendix K - Confidentiality Agreement Between Amdocs and Amdocs Subcontractors PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside SBC, Supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. Software Master Agreement No. 03032360
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Sources: Software Master Agreement (Amdocs LTD), Software Master Agreement (Amdocs LTD)