Software Upgrade. OPTIONAL Notes: 1. Remote Software Upgrade requires a NOC connection. If the customer already has Remote Monitoring, this configuration has been established. For customers without Remote Monitoring, the one-time NOC turn up fee applies. As with Remote Monitoring, NOC turn up fees are waived for multi-year contracts 3 years or longer. 2. Onsite standby support is a requirement for Remote Software Upgrade. This requirement is in place because Aviat is unable to guarantee how a radio will respond during a restart if the radio has not been reset for multiple years. If an error occurs during restart, the onsite personnel will work with the NOC to return the radio to normal operation. The customer may elect to provide their own on-site support in lieu of Aviat personnel. 3. For systems with outdoor radio configurations (e.g., WTM4000), tower crew support is required as part of the onsite dispatch requirement. In order to reduce customer cost for tower crew scheduling, mobilization and rigging, it is highly recommended an annual Tower Preventive Maintenance service be included in conjunction with Remote Software Upgrade service as upgrades for outdoor systems are scheduled during routine maintenance windows to accommodate tower crews. 4. Tower Corrective Maintenance is not included as part of Remote Software Upgrade service and must be contracted separately.
Appears in 2 contracts
Sources: Contract Approval, Annual Support Agreement