Software Support Services. Software Support Services will consist of assisting the Customer in the use of software for purposes of election administration, including functions related to pre-election and post-election testing and general operation of the Verity system. Assistance is available via phone and email through the ▇▇▇▇ Customer Support Center. See Exhibit B for ▇▇▇▇ Customer Support contact information and hours. Software Support Services may consist of periodic updates to ▇▇▇▇ Proprietary Software, at ▇▇▇▇’▇ discretion. Because not all errors or defects can or need to be corrected, ▇▇▇▇ does not warrant that all errors or defects will be corrected. Software errors or defects must be reported in writing and be accompanied with sufficient detail to enable ▇▇▇▇ staff to reproduce the error and provide a remedy or suitable corrective action. The exclusions from warranty coverage under Section 9.5 also are exclusions from Software Support Services under this Section. There may be consumable, shipping and on-site service charges for update releases of software and there may be feature charges for update or enhancement releases of software.
Appears in 3 contracts
Sources: Master Agreement, Master Agreement, Master Agreement