Software Support Process. 7.1 The Support Centre provides advice and technical support to all customers with a current Software Support Agreement. 7.2 Any Bottomline customers without a current Software Support Agreement may be provided with telephone support at a cost of £500+VAT for a 24 hour period beginning from receipt of a valid purchase order and subject to Clause 5.6. 7.3 Contacts & Operating Times: Customer Support Customer Support Portal - ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/ Phone: ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇:00-17:30 Monday - Thursday 08:00-17:00 Friday (excluding UK Public holidays) UK 7.4 Customer Duties and Responsibilities:
Appears in 1 contract
Sources: Software Support Agreement
Software Support Process. 7.1 The Support Centre provides advice and technical support to all customers with a current Software Support Agreement.
7.2 Any Bottomline customers without a current Software Support Agreement may be provided with telephone support at a cost of £500+VAT for a 24 hour period beginning from receipt of a valid purchase order and subject to Clause 5.6.
7.3 Contacts & Operating Times: Times Customer Support Customer Support Portal - ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/ Phone: ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇:00-17:30 Monday - Thursday 08:00-17:00 Friday (excluding UK Public holidays) UK
UK Out of Hrs Support (only available for Priority 1 BACS related Incidents) Phone: ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇:30-22:30 Monday - Thursday 17:00-22:30 Friday UK 7.4 Customer Duties and Responsibilities:
Appears in 1 contract
Sources: Software Support Agreement