Software Support Process Clause Samples

The Software Support Process clause defines the procedures and responsibilities for providing technical assistance and maintenance for software products. It typically outlines the types of support available, such as troubleshooting, updates, and bug fixes, and may specify response times, support channels, and escalation procedures. By establishing clear expectations for both the provider and the user, this clause ensures that software issues are addressed efficiently, minimizing downtime and maintaining the software's reliability.
Software Support Process. 7.1 The Support Centre provides advice and technical support to all customers with a current Software Support Agreement. 7.2 Any customers without a current Software Support Agreement may be provided with telephone support at a cost of £500+VAT for a 24 hour period beginning from receipt of a valid purchase order and subject to Clause 5.6. 7.3 Contacts & Operating Times 7.3.1 Please use the following methods to contact us. Customer Support Portal - ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/uk/support-services/contact-support or: Telephone Phone: ▇▇▇▇ ▇▇▇▇ ▇▇▇ or ▇▇▇▇ ▇▇▇ ▇▇▇▇ 7.3.2 Our operating times are set out in Table 1 below: Table 1- Support Operating Hours Support Type Operating Hours Time Zone
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Software Support Process. 7.1 The Support Centre provides advice and technical support to all customers with a current Software Support Agreement. 7.2 Any Bottomline customers without a current Software Support Agreement may be provided with telephone support at a cost of £500+VAT for a 24 hour period beginning from receipt of a valid purchase order and subject to Clause 5.6. 7.3 Contacts & Operating Times: Customer Support Customer Support Portal - ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/ Phone: ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇:00-17:30 Monday - Thursday 08:00-17:00 Friday (excluding UK Public holidays) UK 7.4 Customer Duties and Responsibilities:
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Related to Software Support Process

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable ▇▇▇▇.