Software Subscription and Support Sample Clauses

Software Subscription and Support. AlayaCare will: (i) make its cloud-based electronic health record software platform and its clinical and financial management software available to Customer and Customer’s Users on a subscription basis (collectively, the “Services”), as specified under one or more Quotes/Orders (each an “Order Form”) entered into by AlayaCare and Customer from time to time; (ii) make software support available to Customers via AlayaCare’s Support/Help Desk which form part of the Services, all in accordance with AlayaCare’s SLA set out at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/SLA (“SLA”); (iii) make available “for fee” consulting and professional services as set out in separate PS Quotes/Order Forms and governed by AlayaCare’s Professional Services Addendum set out at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/PSA; and (iv) provide the Services in compliance with all applicable laws and government regulations, specifically including HIPAA (as described in more detail below.

Software Subscription and Support a. For purposes of this Agreement, “software subscription and support” means both IBM Software Subscription and Support and Third Party Software Subscription and Support. IBM provides IBM Software Subscription and Support with each IBM Program licensed under the IPLA. IBM Software Subscription and Support is a single offering not available as separate components. IBM does not provide IBM Software Subscription and Support for (i) Non-IBM Programs or for (ii) Programs that are licensed under the IBM License Agreement for Non-Warranted Programs (together “Selected Programs”). b. IBM Software Subscription and Support begins on the date of acquisition and ends on the last day of the corresponding month in the following year, unless the date of acquisition is the first day of the month, in which case coverage ends on the last day of the prior month in the following year. c. While IBM Software Subscription and Support is in effect for an IBM Program license: (1) IBM will make available to Customer IBM Program defect corrections, restrictions, and bypasses, if any, that it develops. (2) IBM will make available to Customer and authorize Customer to use the most current commercially available version, release, or update, should any be made available. (3) IBM provides Customer assistance for Customer’s i) routine, short duration installation and usage (how-to) questions; and ii) code-related questions (together “Support”). Such Support for a particular version or release of an IBM Program is available only until IBM or the third party, as applicable, withdraws Support for that IBM Program’s version or release. When Support is withdrawn, Customer must upgrade to a supported version or release of the IBM Program in order to continue to receive Support. The IBM “Software Support Lifecycle” policy is available at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/software/info/supportlifecycle/ . (4) IBM provides Support via electronic access and, if available, telephone, only to Customer’s information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of Customer’s IBM support center. (This assistance is not available to Customer’s end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. Consult the IBM Software Support Handbook for details at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/software/support . (5) IBM may request that Customer allow it to remotely access Customer’s system to assist Customer in isolating the software problem cause. Cu...

Software Subscription and Support. IBM provides software subscription and support (“IBM Software Subscription and Support”) with each IBM Program licensed under the IPLA. Software Subscription and Support is a single offering not available as separate components. IBM does not provide IBM Software Subscription and Support for Non-IBM Programs or for Programs that are licensed under the IBM License Agreement for Non-Warranted Programs (together “Selected Programs”). Third parties may provide software subscription and support (“Third Party Software Subscription and Support “) with Non-IBM Program licenses under the third parties’ terms. For purposes of this Agreement, “software subscription and support” means both IBM Software Subscription and Support and Third Party Software Subscription and Support. IBM Software Subscription and Support begins on the date of acquisition and ends on the last day of the corresponding month in the following year, unless the date of acquisition is the first day of the month, in which case coverage ends on the last day of the month, 12 months from the date of acquisition. While IBM Software Subscription and Support is in effect for an IBM Program license: a. IBM will make available to you and authorize you to use the most current commercially available version, release, or update, should any be made available. b. IBM provides you assistance for your 1) routine, short duration installation and usage (how-to) questions; and 2) code-related questions (“Support”). Such Support for a particular version or release of a Program is available only until IBM or the third party, as applicable, withdraws Support for that Program’s version or release. When Support is withdrawn, you must upgrade to a supported version or release of the Program in order to continue to receive Support. The IBM “Software Support Lifecycle” policy is available at ▇▇▇▇://▇▇▇- ▇▇▇.▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇/ . c. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. Consult the IBM Software Support Handbook for details at ▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇ . d. IBM may request that you allow it to remotely access your system to assist you in isolating the software problem cause. You remain respon...

Software Subscription and Support a. For purposes of this Agreement, “software subscription and support” means both IBM Software Subscription and Support and Third Party Software Subscription and Support. IBM provides IBM Software Subscription and Support with each IBM Program licensed under the IPLA. IBM Software Subscription and Support is a single offering not available as separate components. IBM does not provide IBM Software Subscription and Support for (i) Non-IBM Programs or for (ii) Programs that are licensed under the IBM License Agreement for Non- Warranted Programs (together “Selected Programs”). b. IBM Software Subscription and Support begins on the date of acquisition and ends on the last day of the corresponding month in the following year, unless the date of acquisition is the first day of the month, in which case coverage ends on the last day of the month, 12 months from the date of acquisition. c. While IBM Software Subscription and Support is in effect for an IBM Program license: (1) IBM will make available to the Government Customer IBM Program defect corrections, restrictions, and bypasses, if any, that it develops. (2) IBM will make available to the Government Customer and authorize the Government Customer to use the most current commercially available version, release, or update, should any be made available. (3) IBM provides the Government Customer assistance for Government Customer’s i) routine, short duration installation and usage (how-to) questions; and ii) code-related questions (together “Support”). Such Support for a particular version or release of an IBM Program is available only until IBM or the third party, as applicable, withdraws Support for that IBM Program’s version or release. When Support is withdrawn, Government Customer must upgrade to a supported version or release of the IBM Program in order to continue to receive Support. The IBM “Software Support Lifecycle” policy is available at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/software/info/supportlifecycle/. (4) IBM provides Support via electronic access and, if available, telephone, only to Government Customer’s information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of Government Customer’s IBM support center. (This assistance is not available to Government Customer’s end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. Consult the IBM Software Support Handbook for details at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/software/support. (5) IBM may requ...

Software Subscription and Support. (SSaS) Releases. Qumu provides software updates under a Software Subscription and Support Agreement (which is this Agreement but covers only software) or as part of a Qumu Maintenance Agreement. Software updates are included in this Agreement, excluding updates for End of Service Solutions or software, End of Production Solutions, or Qumu Exchange agreements. These software updates may be available for purchase at Qumu’s retail prices then in effect or may be limited to new product sales.