SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT. Intrado will provide telephone support for all users during normal business hours (8am-5pm Mountain Time, excluding Intrado holidays), as well as software updates, including patches and updates of major and minor releases. Outside the scope of technical support is any assistance with third-party software or hardware not provided by Intrado, including Esri software functionality that is outside the Intrado GIS software functions. The interface of Intrado’s GIS software products with the Esri software is included in support.
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Sources: Order for Services, Order for Services, Order for Services