Software Defects. Software Upgrades & Support covers issues or problems that are the result of verifiable, replicable errors (FASTER will use all reasonable means to verify and replicate) in the software ("Verifiable FASTER Defect"). An error will be a Verifiable FASTER Defect only if it constitutes a material failure by the software to function in accordance with the applicable software documentation. This documentation encompasses the COTS products and, if custom integrations are included in Schedule A, the detailed Requirements Document for which Customer signed-off for any customization.
Appears in 2 contracts
Sources: Information Technology Agreement, General Agreement