Software Defect Resolution. In the event the Licensee encounters a defect in the Services, an authorized Technical Contact Person from the Licensee will submit the description of the defect to the ChildPlus Technical Support Department in writing, via fax or e-mail along with screenshots, a step-by-step procedure to recreate the issue, and any other information that will help ChildPlus troubleshoot the issue. ChildPlus will evaluate the reported issue and will make its best efforts to respond as follows:
Appears in 2 contracts
Sources: Service Agreement, Service Agreement
Software Defect Resolution. In the event the Licensee User encounters a defect in the ServicesServices and/or Licensed Application, an authorized Technical Contact Person from the Licensee User Organization will submit the description of the defect to the ChildPlus Technical Support Department in writing, via fax or e-mail along with screenshots, a step-by-step procedure to recreate the issue, and any other information artifacts that will help ChildPlus troubleshoot the issue. ChildPlus will evaluate the reported issue and will make its best efforts to respond as follows:
Appears in 1 contract
Sources: Service Agreement