Software Defect Resolution Clause Samples

Software Defect Resolution. DataVox shall use its best commercial efforts to troubleshoot software issues that may arise during the project. If a software issue is determined to be a software defect (previously documented or newly discovered), resolution of said issue is expressly outside of the scope of work. Issues of this kind do not constitute a valid reason for non-payment in full. It is the responsibility of the customer and software manufacturer to resolve the issue. Should the Customer want DataVox to be involved in the process to downgrade, update, upgrade and/or test software releases, the Customer may authorize the out of scope expenses using the standard project change request process.
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Software Defect Resolution. In the event the Licensee encounters a defect in the Services, an authorized Technical Contact Person from the Licensee will submit the description of the defect to the ChildPlus Technical Support Department in writing, via fax or e-mail along with screenshots, a step-by-step procedure to recreate the issue, and any other information that will help ChildPlus troubleshoot the issue. ChildPlus will evaluate the reported issue and will make its best efforts to respond as follows:
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Software Defect Resolution. In the event the User encounters a defect in the Services and/or Licensed Application, an authorized Technical Contact Person from the User Organization will submit the description of the defect to the ChildPlus Technical Support Department in writing, via fax or e-mail along with screenshots, a
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Related to Software Defect Resolution

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • TCP DNS resolution RTT Refers to the RTT of the sequence of packets from the start of the TCP connection to its end, including the reception of the DNS response for only one DNS query. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • ERROR RESOLUTION NOTICE In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • UDP DNS resolution RTT Refers to the RTT of the sequence of two packets, the UDP DNS query and the corresponding UDP DNS response. If the RTT is 5 times greater than the time specified in the relevant SLR, the RTT will be considered undefined.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.