Smart Hands. Smart Hands is designed to provide Licensees with onsite technical assistance of a more complex or technical nature than Remote Hands, and includes Company complying with Licensee’s instructions relating to the installation of Licensee Equipment, more advanced troubleshooting, the installation or change of certain physical components within the Licensee Site Space environment (e.g., relocating equipment, cable management, Licensee Equipment installation or replacement, or other mutually agreed to work set forth within a Order Form). Smart Hands assistance generally does require the use of tools and or certain types of specialized equipment by the Company technician. With respect to the Smart Hands assistance offered by Company, Company’s sole obligation shall be to carry out the express instructions of Licensee, and Company reserves the right to reject Licensee’s request if Company in its discretion deems the request outside the scope of the Smart Hands assistance.
Appears in 2 contracts
Sources: Telecommunications License Agreement, Telecommunications License Agreement