Smart Hands. At Customer’s request, Equinix will provide Smart Hands, which provide remote support of Customer’s Equipment within an IBX Center. Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data). Smart Hands examples include: assisting Customer with moving Customer’s Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s Equipment; and installing cabling between or from Customer’s Equipment to Customer’s demarcation equipment. Smart Hands requests may be expedited at the request of ▇▇▇▇▇▇▇▇ and as agreed by Equinix.
Appears in 2 contracts
Sources: End User License Agreement, End User License Agreement
Smart Hands. At Customer’s 's request, Equinix will provide Smart Hands, which provide remote support of Customer’s 's Equipment within an IBX Center. Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data). Smart Hands examples include: assisting Customer with moving Customer’s 's Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s 's Equipment; and installing cabling between or from Customer’s 's Equipment to Customer’s 's demarcation equipment. Smart Hands requests may be expedited at the request of ▇▇▇▇▇▇▇▇ and as agreed by Equinix.
Appears in 1 contract
Sources: Confidentiality Agreement
Smart Hands. At Customer’s request, Equinix will provide Smart Hands, which provide remote support of Customer’s Equipment within an IBX Center. Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data). Smart Hands examples include: assisting Customer with moving Customer’s Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s Equipment; and installing cabling between or from Customer’s Equipment to Customer’s demarcation equipment. Smart Hands requests may be expedited at the request of ▇▇▇▇▇▇▇▇ Customer and as agreed by Equinix.
Appears in 1 contract
Sources: Colocation Service Description and Service Level Agreement