Common use of Smart Hands Clause in Contracts

Smart Hands. At Customer’s request, Equinix will provide Smart Hands, which provide remote support of Customer’s Equipment within an IBX Center. Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data). Smart Hands examples include: assisting Customer with moving Customer’s Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s Equipment; and installing cabling between or from Customer’s Equipment to Customer’s demarcation equipment. Smart Hands requests may be expedited at the request of ▇▇▇▇▇▇▇▇ and as agreed by Equinix.

Appears in 2 contracts

Sources: End User License Agreement, End User License Agreement

Smart Hands. At Customer’s 's request, Equinix will provide Smart Hands, which provide remote support of Customer’s 's Equipment within an IBX Center. Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data). Smart Hands examples include: assisting Customer with moving Customer’s 's Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s 's Equipment; and installing cabling between or from Customer’s 's Equipment to Customer’s 's demarcation equipment. Smart Hands requests may be expedited at the request of ▇▇▇▇▇▇▇▇ and as agreed by Equinix.

Appears in 1 contract

Sources: Confidentiality Agreement

Smart Hands. At Customer’s request, Equinix will provide Smart Hands, which provide remote support of Customer’s Equipment within an IBX Center. Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data). Smart Hands examples include: assisting Customer with moving Customer’s Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s Equipment; and installing cabling between or from Customer’s Equipment to Customer’s demarcation equipment. Smart Hands requests may be expedited at the request of ▇▇▇▇▇▇▇▇ Customer and as agreed by Equinix.

Appears in 1 contract

Sources: Colocation Service Description and Service Level Agreement