SLAMMING POLICY Sample Clauses
SLAMMING POLICY. Supplier will not tolerate the practice of slamming, the intentional, unauthorized transfer of a customer's local or long distance service provider. Customer is responsible for resolving end user slamming complaints received by Customer or by Supplier on behalf of Customer; Supplier will not investigate or resolve slamming complaints brought by an End-User against Customer. If Supplier receives a slamming complaint from a regulatory body (FCC, state commissions, Federal and state counsel) against Customer and Customer is unable to provide Supplier with a valid LOA, then Customer will be required to pay an Unauthorized Carrier Change Charge of $200 for each unauthorized PIC change. This charge is to cover the administrative costs for processing the complaint and is in addition to any fines or penalties assessed by a state or federal regulatory agency, such fines or penalties also being the responsibility of the Customer. Continued acts of slamming by Customer shall be considered grounds for revoking any and all contracts with Customer and further refusing to provide service to Customer.
SLAMMING POLICY. Supplier will not tolerate the practice of slamming, the intentional, unauthorized transfer of a customer's local or long distance service provider. Customer shall obtain a letter of agency ("LOA") from each End-User; valid proof of authorization includes an exact match of the name and telephone number on the LOA completed by the person authorized to make the switch or the actual tape of authorization. Customer shall retain the signed LOAs for one year and make originals available upon request of Supplier within four (4) business days. A Customer is responsible for providing LOA's for its agents or resellers. If Supplier receives a slamming complaint from a regulatory body (FCC, state commissions, Federal and state counsel) against Customer and finds that Customer has caused a change in a telecommunications subscriber's PIC without prior valid authorization, then Customer will be required to pay an Unauthorized Carrier Change Charge of $200 for each unauthorized PIC change. This charge is to cover the administrative costs for processing the complaint and is in addition to any fines or penalties assessed by a state or federal regulatory agency, such fines or penalties also being the responsibility of the Customer. Continued acts of slamming by Customer shall be considered grounds for revoking any and all contracts with Customer and further refusing to provide service to Customer.