Common use of Severity Level Clause in Contracts

Severity Level. Two (2) a) Failure of any complete Alarm portions/area b) Unstable power supply to the equipment/system c) Partial failure of remote alarm button d) Intermittent keypad button failure e) Failure of a single zone component and whose coverage can be complemented by other zone ▇▇▇▇▇▇▇▇▇.▇▇ faulty detector, Magnetic contact, vibration sensor etc f) Faulty flasher g) Intermittent component failure eg detector, panic buttons etc a) The Contractor will respond within Twelve hours (12hr) of the initial service call for support being received by the Contractor. b) Standby back-up services to be on site within 5minutes of reported failure and camp until system restoration.