SUPPORT AND MAINTENANCE SERVICE Clause Samples
The Support and Maintenance Service clause defines the obligations of a service provider to offer ongoing technical assistance and regular updates for a product or system. Typically, this clause outlines the scope of support, such as help desk availability, response times, and the types of maintenance covered, including bug fixes and software updates. Its core function is to ensure that the client receives reliable post-implementation support, minimizing downtime and addressing issues promptly to maintain the smooth operation of the service or product.
SUPPORT AND MAINTENANCE SERVICE. 2.1 The support and maintenance services shall be provided during working hours and on working days unless on special call out.
2.2 The maintenance services shall consist of repairing faulty equipment, as detailed in the Schedule of Requirements, Price schedule of service (Bill of quantities) and this Service Level Agreement.
2.3 Carrying out of inspections, preventive, corrective and routine maintenance (which include hardware and software support, maintenance services, and programming), firmware and software upgrades and bug fixes, diagnosis and the repair or replacement of parts made necessary by normal wear and tear.
2.4 The Contractor shall use its best endeavors to respond promptly after a service call for maintenance or support services has been made by the company.
SUPPORT AND MAINTENANCE SERVICE. Numeral Fourteen (14), Bullet One (1) ------------------------------- in Addendum H of the Agreement shall be replaced with the following language: [*]
SUPPORT AND MAINTENANCE SERVICE. (Addendum B of the Agreement) Intel ------------------------------- Corporation agrees to modify this addendum with the following language respectively:
SUPPORT AND MAINTENANCE SERVICE. (Addendum B of the Agreement) Buyer and Supplier agree to modify this addendum with the following language: